Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

What's Your Generational Style

It makes sense that you would connect easiest with your peers. Mirroring is a great tool for connecting with the various generational styles. Keep up the great work!

Dr. Jean Norris

Discussion Comment

The Four Elements for Success

Thank you for your post Andriana. What specifically can you do to improve your sales skills?

Dr. Jean Norris

Discussion Comment

The Four Elements for Success

Great observation. Which of these elements do you think you could personally improve upon?

Dr. Jean Norris

Discussion Comment

Interpreting Others' Communication Preference

Taking the time to get to know your students and understanding their communication preference can help you in many ways. How do you adjust your communication to match the student's preferred communication style?

Dr. Jean Norris

Discussion Comment

Increase Your Voicemail Success

Coordinating with your co-workers sounds like a win-win-win for you, your co-workers, and the people you're calling. Thank you for your post Josh.

Dr. Jean Norris

Discussion Comment

Your Most Challenging Obstacles

Are these students from out of the area interested in online or on-campus classes? If they're placing an interest in on-campus classes and they are resisting coming to the campus for a visit, what do you think they are trying to tell you? Perhaps they need more information, perhaps they are in the research stage of their decision-making process, or maybe they don't understand the value of coming to the campus. What can you adjust to better meet the needs of these prospective students?

Dr. Jean Norris

Discussion Comment

Breaking Bad Habits

Mixing up your call times is a great idea as well as trying different methods such as email and texting (if you're school is set up to text). What can you do to improve the length of your calls?

Dr. Jean Norris

Discussion Comment

Inbound Calls at Your Office

I'll bet your student's appreciate the focused attention and making them a priority when you're meeting with them. How can you improve the process so that the students calling (especially for the first time) can get the same feeling when they call your campus?

Dr. Jean Norris

Discussion Comment

Improving Your Call Process

It's great that you have the needs of the prospective student as the focus of your process. What do you think you need to do to improve the flow of calls?

Dr. Jean Norris

Discussion Comment

Mirroring or Modeling?

Once we are in rapport with our students we can take the opportunity to model positive body language. Admissions professionals need to be professional at all times, but mirroring our students can help to build rapport. Thanks for your post Bill.

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