Dr. Jean Norris

Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education.  I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean.  My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer.  Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards.  To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Activity

So what can you and others do to break the bad habit of failing to listen?
Good luck! Let us know how your new skills help your inbound calls.
Great approach Nikeline. Practicing with your co-workers is a great way to support each other and provide feedback to improve our approach. Thank you for your post. Dr. Jean Norris
I'm glad you were able to gain some information that will help you feel more comfortable with your call process. Let us know how it works out.
Discussion Comment
Karla, your role is important in any team. How do you ensure that all of the roles are covered? Dr. Jean Norris
Karla, sure. That's a great point. Working as a team will ensure consistency and will ultimately help your students. Dr. Jean Norris
Discussion Comment
Wow! It seems like you and Karla are on the same page. How would you like to improve your team role?
So what is your preference Anitere? Is it consistent with your generation?
That's great Karla. What types of questions do you ask to determine their educational goals?
Approaching each conversation with the understanding that everyone is unique will allow you to better connect regardless of their generation. Which generation presents you with the greatest communication challenge?

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