Dr. Jean Norris

Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education.  I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean.  My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer.  Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards.  To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Activity

When we have built rapport with a prospective student we have a great opportunity to connect with them on many levels and sharing student stories and your expertise can help make that connection. You're correct, you need to be careful to keep the student stories general, but they can help your prospective students know that they are not alone in their situation. Thanks for posting.
Discussion Comment
Working in a small office often requires us to take on multiple roles throughout the day. I get the sense that you adapt well to the shifts in your role. What can you do to become more of the coordinator that you are seeking to become?
Thank you for sharing Terri, it sounds like you have a great collaborating team!
Discussion Comment
You make a great point, the techniques and styles we use to reach a prospective student might not be the best for delivering detailed information, but it does allow us to begin the conversation. Asking good questions can facilitate moving to the next step. I'm curious, how have you successfully moved to the next step with your students?
It seems that your children are providing an influence on your style. How do you think this benefits you in the work place?
Thank you for posting Leann. We agree, they do go hand in hand. :)
So true! It doesn't help anyone to enroll a student who might not be ready or who may be more interested in another option. It sounds like you take the time to understand your prospective student's needs and wants and takes everything into consideration. How does identifying the next steps, whether its to attend your school or not, benefit both you and the student?
It's great to have tools like you mentioned as a point of difference for our school. How do you determine with whom to discuss this option?

Thank you for sharing Amanda. The questions you are currently using will certainly provide you with very important but specific information since they are closed-ended questions, meaning that there is a very specific answer (yes, no, my parents, the internet, etc.). Have you considered asking open-ended questions that will not only provide you with the same information and more? For example, the question 'What types of jobs have you had in the past?' is very specific to knowing job types. Reframing as 'Tell me about your previous jobs.' allows the student to explore a bit more and may offer you… >>>

That's a great insight Corrine. What types of questions can you ask to help the student open up to you and provide more information?

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