Dr. Jean Norris

Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education.  I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean.  My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer.  Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards.  To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Activity

Tina, It's great to make sure the student knows that you are listening, so repeating what you heard is really effective. I'm curious, what if you wrote down all the things the student was saying and after they were speaking provided them with the information? Many times a student will come up with their own solutions. Dr. Jean Norris
Salma, Excellent! Do you review the notes you took with your student to make sure you heard them fully? Dr. Jean Norris
Joelle, Thank you for posting this scenario. This is a great example of awareness, and how your questions can appear - even if they are not meant that way. How could you have rephrased that question? Dr. Jean Norris
Wayne, Excellent awareness! Thank you for sharing this practice in the forum. It is a great example of how to alter your communication style. Dr. Jean Norris
L., We agree! Nicely put. Thank you for posting! Dr. Jean Norris
Discussion Comment
Mirtha, Agreed! Follow up is most of the job! Dr. Jean Norris
David, Agreed! Thank you for all your thoughtful posts in the forum. Dr. Jean Norris
David, Thank you for posting! Do you find these questions get you all the information you need? Nicely done. Dr. Jean Norris
David, It's great that you make them aware. I'm curious, how do you think your students feel about you taking calls while you are speaking with them? Is there another process in place so that you don't have to answer the phone? Dr. Jean Norris
Peter, A critical step in the Communication Hierarchy is the mutual interest. Great suggestion to focus on that with your student. Keep in mind, the mutual interest has to be meaningful. What do you think is meant by that? Dr. Jean Norris

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