Dr. Jean Norris

Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education.  I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean.  My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer.  Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards.  To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Activity

Michelle, That's great that you're thinking about how to better engage with students over the phone. What are some ways that you can adapt what you're currently doing to engage more students? Dr. Jean Norris
Discussion Comment
Joseph, as they say, "Practice makes perfect." It sounds like you have a plan to improve reading people. Please let us know how this works for you. Dr. Jean Norris
Discussion Comment
Michelle, sure. The communication hierarchy can be a great tool to help build rapport and understand the flow of a conversation. Offering opinions is OK once you know you have received permission from the other person to do so. Dr. Jean Norris
Discussion Comment
Ed, thanks for sharing this. It sounds like you are listening for verbal cues as to how someone may feel or be responding. Nice job. Dr. Jean Norris
Discussion Comment
Heather, interesting point. Using the modeling technique can be a way to show the student a more positive way to respond. I'm curious, have you modeled this before and the potential student doesn't follow? Dr. Jean Norris
Hannah, Requesting feedback and responses are terrific first steps to improve communication. Your lead could result in others following with similar practices. Thanks for sharing! Dr. Jean Norris
Discussion Comment
Hannah, thanks for sharing your personal experience here. It sounds like you plan to improve your listening skills in order to read people better over the phone. Keep us posted on the results. Dr. Jean Norris
Discussion Comment
Jessica, that's a great point. So based on that information, what would be an appropriate response to a student that may not sound engaged on the phone? Dr. Jean Norris
Devin, All of your suggestions are great practices. It sounds like you have a good understanding of how you can impact others through your actions. Lead by example :) Dr. Jean Norris
Discussion Comment
Ashley, thanks for the feedback here. It looks like you will use different skills to learn more about the prospective student such as body language. Great work. Dr. Jean Norris

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