Loren Kroh

Discussion Comment

Sounds like a good practice, Shelia. How often do the students take advantage of the opportunity? Do you anticipate questions/comments and leave a little extra time at the end of the instructional period? Seems like they be more likely to ask questions if they weren't hurrying to get out of class.

Loren Kroh

Discussion Comment

Expectations and Satisfaction

What topics are covered in the continuing ed courses? Are you free to choose the subjects?

Loren Kroh

Discussion Comment

School Commitment

Again, easier said than done. How would you monitor this?

Loren Kroh

Discussion Comment

Expectations and Satisfaction

True, but apparently that's easier said than done for some people.

Loren Kroh

Discussion Comment

Expectations and Satisfaction

Are you teach in an online or ground program? Do persistence results support the aggressive contact policy?

Loren Kroh

Discussion Comment

Expectations and Satisfaction

Erika, I'm not familiar with the term "onboarding course". Is this like an orientation for new instructors? Does it include instructional techniques and guidance?

Loren Kroh

Discussion Comment

Expectations and Satisfaction

A week to get results seems like a long time if the survey identifies a broad based dissatisfier among the students. The "crisis" may have passed by the time you get the feedback, with the students thinking that no one really cares about their input.

Loren Kroh

Discussion Comment

School Commitment

Are you referring to a physical bulletin board or an electronic one? An electronic format may be more effective with this generation of students.

Loren Kroh

Discussion Comment

School Commitment

Do you think the simple act of calling is enough to change behavior or have you uncovered and addressed some root causes of absences?

Loren Kroh

Discussion Comment

Expectations and Satisfaction

It's amazing how day-to-day practice drifts away from the plan. A comparison of reality and expectation is something that be done routinely. Unfortunately, it usually only happens at accreditation renewal time or when there has been a complaint filed some some compliance agency.