Sharon Sims-Drew

When applying customer service it's so important to learn from past mistakes.

Students are customers so, I as an Instructor must take a step back before moving forward.

developing rubrics will help students meet their objectives.

Authenic assessment is good providing the feedback.

When implementing developmental academic advising as an Instructor you must have an understanding of your students.

I will apply more passive listening.

Students are not considered customers.  

As Instructors, we must remove barriers.  

What is the best way to describe it?