Traci Lee

Traci Lee

About me

I currently serve as the Vice President of Business Solutions for Bridgepoint Education. In my present role, I provide guidance to the company's ground based and online colleges to optimize their operations while staying within regulatory guidelines.

I have over 22 years of experience in the education industry. My experience encompasses virtually all aspects of the education business, including admissions, financial aid, academics, career services, and management of multi-campus operations. I’ve held senior level management positions at Career Education Corporation, MedVance Institute and the University of Phoenix (Apollo Group) as well as providing consulting services to a multitude of colleges and universities during my tenure with Campus Management Corporation.

My focus has been on campus start ups, regulatory compliance, process improvement, and operational oversight of multiple campus colleges, including international campuses. I recognize the challenges of working in a highly regulated environment that has grown more complex as companies have expanded operations, either organically or through acquisition, to include multiple regulatory bodies and governing oversight entities.

I hold a B.S. degree in Business from Arizona State University and an M.A. degree in Organizational Management from the University of Phoenix. I have completed the Apollo Group's Executive Development Program and the Career College Association's (now APSCU) Leadership Institute.

Activity

Discussion Comment
John, I completely agree! I actually have given employees a "catalog quiz" during meetings to help reinforce key points and encourage referencing the catalog as a resource. It truly is a guiding document, as you stated! Traci Lee
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Tricia , I completely support any means for Admissions Reps to acquire product knowledge, particularly related to expanding their understanding of the details of any programs offered by the institution. Traci Lee
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William, Agreed - part of good service is getting people to the "experts" to address any issue at hand. Traci Lee
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Heather, You bring up the point that it can all come down to communication. Understanding informaation and sometimes the "why" behind things helps everyone involved. Traci Lee
Linda, Great examples of areas of risk that can be overlooked. Thanks for sharing. Traci Lee
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Linda, I agree that we need to ensure keeping focus on the student. It's sad that the regulations meant to protect students actual cause schools to incur costs that could take away from investing in the educational side. School's need to find the right balance to ensure student satisfaction while also maintaining compliance. Traci Lee
Discussion Comment
andrew, I have always liked this approach for schools focused on preparing students for careers since the workplace enforces attendance and dependability. Traci Lee
lisa, Thanks for your feedback. We are discussing the possibility of a FERPA course and your interest helps us prioritize choices in courses to offer. Traci Lee
Jamie, Please check with your school's regulatory department/person on this topic. Schools must demonstrate separation of duties where there may be conflicts of interest but structures vary in their approach to complying with such separation. Traci Lee
Racheal, It is great to see the spreading of positive versus negativity which can also be contagious. I like your suggestion to create a positive, motivated workforce at the campus! Traci Lee

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