Problem Solving
The first thing that pops into my mind about this topic is the customers perspectives. I often use this exercise in the classroom for my students to think ahead of what the customer reaction will be when you cook a meal improperly to them. How will the customer react and how would you problem solve this senario. I find that by using open question and probing others input is a great tool for problem solving.
Ben,
I use scenarios and case studies a lot in my classes to achieve what you are commenting on. These examples from the work world help them to define and refine their problem solving skills and they get to do it as you mention is a safe environment where they have a expert (you) available to help them work through the possibilities.
Gary
Gary Meers, Ed.D.
This is a great way to make the student think about the big picture. I will paint a scenario of the student being the customer. I try to get the student to realize the mistakes need to made in school not in their careers.
Peter,
This is something that many businesses have forgotten to impress on their employers. Customer service is what keeps customers. This is not a complex subject but seems to be a seldom thought about subject. The more you can help your students to understand customer service the better prepared they are going to be in the workplace.
Gary
Gary Meers, Ed.D.
put your students in the customers shoes and allow them to react to the service of a improperly cooked meal and have them serve it to them self. so they know how the other side feels
and have them solve the problem by asking question.
JODY,
This is a very important concept for students to grasp. Customer service makes all the difference in the world in terms of career success whether it is in a restaurant, computer store or medical setting. They need to understand and reflect on how their interaction with people will impact their future.
Gary
Gary Meers, Ed.D.
Putting our students in the customers shoes is a great way for them to see a different perspective.Customers are paying a lot of money for the service of a professional,and when they recieve terrible service and complain that may get them to think about what they could have done better,and how to avoid this from happening again.
Glenn,
I think this is a very constructive way to approach critical thinking and problem solving. You are asking your students to put themselves in the chair of the customer and then think about how they would react if the meal was not up to standard. This is a great jumping off place for some in-depth discussions.
Gary
Gary Meers, Ed.D.
