Jillian Killian

I find it hard sometimes to keep the line of communication opened without getting too personal.

Gary Meers, Ed.D.

Hi Beth,
I think you are following the right strategy with your method of operation. You are doing the right thing about not getting into a discussion about another instructor. This only leads to problems as you well know.
Follow the guidelines and policies of your college, explain that to your students and keep the communication lines open and you will be fine.
Gary

Elizabeth Nichols

Hello Dr. Meers,
I avoid giving advice to my students....sometimes it's hard, but I really think my advice isn't what they need.

Sometimes I will share something that frustrated me. For example, if a student complained about not getting quick feedback from another instructor, I might say this: I remember in my master's program, one teacher was very slow to respond to our questions. Sometimes a classmate would post a tip that helped. Other times when it was really important for feedback, I emailed the instructor instead of using the discussion area.

Since I work in an online environment, this problem comes up quite frequently. If the student truly appears to be having a real issue with this, I will address them in an email with our policy (responses are required within 24 hours during the week and 48 hours on the weekend/holiday). Then I say that if they feel this policy is not being followed, they should contact their Student Services person.

Do you think this is appropriate? I want our students' needs to be met, but I also don't want to throw my coworkers under the bus.
Beth

Gary Meers, Ed.D.

Hi Francine,
Right you are about frustration. What are some strategies you use to help your students overcome their frustrations.
Gary