Addressing a school's problem areas
Since I went to college at an older age, I do understand the issues adult learners have. It boils down to having 2 full time jobs.
One thing adult learners get upset about very fast is when their school disrespects them.
One large problem where I teach is the students have to pay a "technology fee," but do not have access to any technology.
The 'computer lab' is used for classes, and the students cannot get in there. There are about 5 working computers in the library, but when you have several hundred students needing access, that is not enough.
I encouraged my students who complained to call and write Delta Corp. So far, it has not helped the problem any, but at least they have someplace to vent that might make a difference. Adult students understand that venting is not enough unless there is someone who will listen. At least half a dozen of my students are seriously considering changing schools because of the issues at this one.
It is important to give students a place to vent thier frustrations but is also important to give feedback on what you did to resolve thier problems.
Let the class/student know that you acted on thier concerns or shared thier suggestions with management. Students need to know that they can make suggestions/complaints, that thier input is valuable, and that the school will do what they can within reason to solve a problem.
I find that even in situations that not work out in a student's favor, they are still appreciative that you made the effort to help them.
It can be hard to maintain a positive attitude under such circumstances. You have done the right thing in giving the students a forum to vent their frustrations.
Paul,
Sounds like you are teaching in a challenging situation. You are a role model for your students as a result of your own life experiences so hopefully you will be able to convey to them that they need to remain focused on their career goals and not be distracted by the lack of equipment and support. If that means transferring to another school or some other solution that will work for them then they should pursue what ever option will work best for them.
An instructor needs to have passion for his or her field and enthusiasm for teaching about it. It is my wish that you will be able to maintain a positive attitude and help your students move closer to their career goals.
Gary
Gary Meers, Ed.D.
