Along these lines, there is doing what has to been done. At the same time is how you get from point A to Point B in the course. since we are evaluated after each course we have to try to achieve the human factor and get our information across.
Being human is the easy part. Keeping the playing field level for all students to assimilate the information and hands on work is the challenge. with so many diverse student backgrounds to deal with it can seem overwhelming to the new instructor. Providing each student with care, concern and kindness with some disipline also is important.
I believe there is a direct correlation between both. The human factor is extremely important and plays an integral part in customer focus. How would it be if students were taught by robots? How are online training courses pertinent if not backed up by a real person or coach? Were does the value lie if we as instructors do not see our students as equals in life? We all share the same desires and fears. We all strive to be happy and live well. So the human factor plays an important role in everything that we do, I believe.
Yes I do. If the the instructor is confident in the material & beleives what he is teaching that message gets through to the students. They will buy into it. This will also give them a boost of confidence to want to try this on their own because they will see that they have a support system.
Steve,
Yes there is a connection. We as the teacher are the motivator and the confidence builder. If the classes were stricly online and no human factor, the students may not grow their confidence and/ or learn any of the "real world" tips and tricks. These are simply things that they cannot get from a computer. The computer is a good assistant, but that is as much as I will give to the computer.
I think the human factor is a very important part of instructor competency. each student is a different and requires different needs.
Yes I do see the connection between Human Factor and the instructor competency,the student as a customer and what they pay for is competency in what will enables them to be competitive in the work place. Thus, my teaching has to be connected to them as Customer Focus.
Hank
Yes we are all different in the way we process the information in front of us for that days work. Instructors have to be able to help them understand the material and some times even to the point that we have to break down for a l
layman to understand it.
Audie Toney
TTL 35
Avondale Az.
Hi Jason,
I agree with you about the need for balance by instructors. The students need to see and experience both sides of the career preparation process so they will know how to balance their own lives and approach to their career.
Gary
I think that you have to carefully balance the "human factor" with the idea that you are training the next generation of technicians in your chosen field. I think that some instructors tend to get too caught up in the "human factor" and end up doing a diservice to the students that they are training. Some instructors go the opposite direction and don't worry about the "human factor" at all, and they do not empathize with their students and do not see them as people at all. I think that you have to balance what the student will need to know in order to get the job done, with the fact that they are human and have lives outside of school. I think that they go hand in hand, and it is not a matter of one over the other.
I do see a connection between the Human Factor and the instructor competency of Customer Focus. I think that it is very important to understand who your customer is and what their needs are. I also think that it is just as important to keep up the brand name. I don’t think the product (the students in this case) quality shouldn’t suffer. The key word here is RESPECT. We must respect our students and what they are going through in their everyday life but at the same time they need to respect the program and what we have to offer them. The student expectation should be clearly explained and should not be compromised. But at the same token we are here to support our students and they should know where to find support when they feel they are falling short of that expectation. We the instructors should be the first line of support to our students, respecting what they are going through. Again the key word is RESPECT.
Of course there is a connection. We are training our students for a "Customer Service" industry, so the examples we provide in human factor here, will transfer directly into how they develop customer relations in the field.
If you want to be successful in life you have to balance these factors all the time, not just in school.
Most of our students are fresh out of high school, so they have minimal life experience to draw from, and this change can be very stressful to them. We must always be able to bring the human factor in to help them through school now and develop meaningful careers later.
I also have the benefit of having graduated form the same school over 20 years ago so I can relate to a lot of what they are going through. I can remember how important both aspects were to me back then.
Hi James,
What a great way to set the stage for your students. They know you like your job and that you are going to help them move toward achieving their career goals if they are willing to put forth the effort. This is a win win situation for everyone.
Gary
yes,yes! I let students know out of the gate, I tell them I like my job, I enjoy coming to work,and I am here to help them to become successful.I also tell them that students help me to become a better instuctor each phase.I want to be a successful instructor, and I want my students to become successful also.I also thank them for the choice they made by attending our career school.I am very competant in the classroom and I put the customer/student first everyday.also,I tell each student that I care about the choices they make about their careers, and choices in life.
Yes I can see that the humaan factor can affect that area of our competencies. With this we as instructors need to be working on helping the student feel needed and wanted at the school not just for financial reasons but more for the interaction and learning that can come from that person being a part of your class. As that student feels there importance they will become more engaged and the learning potential will increase.
Yes there is a definite connection. Without some human factor the instructor becomes a robot in his/her competancy. The instructor must consider the students as customers as well as students.
Yes it is important but it is also a two way street and we are sending them into the real world to do good at what they are being trained on.By looking at them only as a dollar factor you
hurt them and the repution of the school is down graded.You must make sure you give as much as you recieve for the product.The product being information you give out.
Yes the human factor is a key point. You need to treat your students like you would like to be treated. They will respect you more. I have found out if I treat them as equeals and not talk down to them it is a better time for student and me.There is a connection I think it is the respect that you earn from your student by showing that you care about them and there learning
The instructor needs to listens to the students concerns and guide the student on how to overcome obstacles of the assignments but as well help give some guidance in life. The success of assignments will as well give the student self confidence to do well in overcoming obstacles in life.
I feel that there is a connection between the Human Factor and Instructor competency with our Students. On one hand they are students and we need to keep them in line and inforce school rules and on the other hand they are paying customers and deserve the respect as a customer. Sometimes that is a fine line.
