Get Your Students Hired
When discussin customer service I find that students respond well to the statement, "have you ever had a bad experience with a shop or business that left you saying to yourself, I'm never going back there?"
Most can easily relate. Then I ask if the person handling the situation had just given a little effort in resolving the situation, would it really have taken a great deal of effort? And as expected, most responded, "No".
What many fail to understand is that a customer that complains is our best customer, because they are willing to give us a chance to fix it.
Hi David,
Nicely stated! Students can complain as long as they stay in the building because I know they are still wanting to complete their education, if they are in the building.
Patricia Scales