student vs customer
The sudents are going to be our product for the field,but at the same time our students are our customers. With out our students we have no end product. With that said, We need to treat our students as people as well as our customers. Be understanding to their needs as well as sensitive to what the field expects form them. making sure the students know how much we care about teir future is important, this seems to help with the student/customer relationship.
Hi Errol,
Nicely stated! We have to set the bar high for students so that we are producing a quality graduate that will make an extraordinary employee. You really get from students what you expect. Let's raise the bar for students.
Patricia Scales
Students are our customers but they are also are product. If we lower our standards our products the student suffers and if we don't raise the bar our product the students will suffer and sooner or later we will have no customer product to give to the industry. It is important as instructors we work to raise the students level of learning and encourge them to reach that level and be successful, if we don't the student will be like water, gravitate to what ever level they think the industry wants and sometimes that water, the students take the path of least resistance and will not meet the standard the industry is looking for, they fall on their faces. We should cheer them when they meet expectations and counsel them when they don't.
Hi Michael,
Great way to deal with this type of student. We have to give our students constructive feedback so that they blossom into a quality employee. You gave this student some good solid advice.
Patricia Scales
I’m going to have to agree with David and Jennifer’s response to this question and add that we have to prepare our students on the proper way to handle situations in a professional manner even if we do not agree with the outcome initially. I had a student who was very verbal in the way he responded to a grade he was given on an assignment. When an explanation was given he still was not happy about the outcome.
After the student had calmed down we met to reexamine the way he had responded. I explained to him when you are trying to resolve a situation that has not return favorable results, you have to focus on being humble and polite. If your comments or reactions have the tenancy to get the individual that you are having a disagreement with blood pressure to raise you will not make any headway in getting that person to understand. Learning this in school and having the instructor guide the student in the proper way to handle these types of situations will allow the student to represent themselves to their employer and to their employers’ customers and obtain the respect from both party’s as a true professional.
Hi Louis,
Our students need the industries, and the industries need our qualified students. It is a win-win situation for all.
Patricia Scales
I agree without them there would be no industry to continue or they would have to be self taught
Hi Nathaniel,
I agree! Students need to know and want to know that we genuinely care about their success. Students will definitely buy in when they know how caring we are as an instructor.
Patricia Scales
I am in complete agreement with Joe. The students as our customers are not only here to be exposed to the skills needed in our trade but also the confidance that they will be able to apply what they learn. Caring for our customers is an important way of helpng our students buy in to what they are learning and becoming confident in what they do.
Hi Onika,
We should be caring as professionals, and we should do everything in our power to help our students succeed. We should also do our due diligence to help our students to make great employees for our customers, the employers.
Patricia Scales
I agree with Joseph and strongly believe we as educators should give that "extra genuine care" to our students as they are our customers...but at the same time not to hand-hold them, and us understanding the differences! Employers are also our customers in which we would like them to develop a strong reputation with our school in recruiting our students. The results, we as educators produce professional students for the industry to recruit
Hi Jennifer,
Nicely stated! Our students must learn how to keep their composure and be professional in all situations.
Patricia Scales
Hi Shimeka,
I agree! As educators we need to be able to have a teaching style where we capture all types of learners.
Patricia Scales
We as teachers/instructors must also be open to change and revising our teaching methods for students with different learning styles. I have had positive feedback from students when I have done this.
David,
I to piggy back off of what you were saying...I think students must go through experiences in order to "practice" on how to handle situations in being effective while being humble and polite. I always tell my students that you represent yourself first and the school second and in order to be your best you must always be on your best. Attitude and behavior along with how we say things take time to become more comfortable in dealing with situations. Students are customers that are products we contribute in creating. I believe that we must teach the customer how to be effective.
It is my belief that a student is not just a person but also a product. As an instructor, I would hope that the student would leave UTI and be respected in the work place as not just an extremely intelligent person, but also a humble, polite, very professional individual. In most cases, students should be a direct reflection of the school from which they come.
Hi Joseph,
Students really need to know that we genuinely care about them and want to see them succeed. They also need to understand that we are there to help them succeed.
Patricia Scales
