Perception
I have a somewhat unique perspective. I was a customer service professional for 15 years before becoming an adjunct instructor. The course material that describes how to be "customer oriented" (listening, creating relationships, flexible problem-solving, etc)is right on the money, but what was left out was the word "perception". The customer service experience is all about perceptions: how people perceive they are being treated. As instructors, we all need to keep our ears open for the little comments made in the hallways between classes to gauge our students' perceptions, and then react accordingly to change or shape them.
I agree. I've been teaching for 5 years and I find it that my best classes are those where I establish a good rapport with the majority of the students. I always start class by asking the students about their last few days. Between that and being clear on my expectations of them as students makes for great classes.
heavens yes. my perception is my reality, and I want it not just acknowledged but respected.I agree with Kathy that this one is all about paying attention to the cues that add up to tell you how I perceive a situation, esp in class.
Hi Kathy,
Thank you for mentioning the workd "perceiption". Perception is eveything. It really matters how people perceive you.
Patricia Scales
