How to manage Angry student?
What are some good techniques to manage an angry student without escalating the situation?
Sounds like listening and taking notes while the student talks is the best option. That way you can confirm what is actually being said.
I agree that listening without any interruptions is the best practice. If we interrupted the student this will only make the situation worse and at all times we must remain calm and not go on the defense.
Stephanie Bernard
Hi Daniel,
Listening is key! Some students just simply want you to hear them out.
Patricia Scales
I agree -simply listen to the student without any type of interruption let them vent.
Hi Brandi,
This works when students know that you are really listening and you truly care. The angry student begins to automatically calm down and will thank you at the end of their venting.
Patricia Scales
I give the student my full attention and make them feel like I really care.
I think this is the best option - just listen without interruption.
I agree - listening. I have found that sometimes this takes multiple times to completely resolve the issue. However, the anger is reduced after everytime i just listened to her. Over months the anger just went away. It can take time.
I concur. Genuinely listening and allowing the student to vent their frustrations, then repeating a summary of their concern with a course of action usually works well. As an instructor, we need to be careful to not impart any emotion or body language reaction when we are participating in active listening to an angry student situation. When I was a new instructor, it was really easy to become riled, or shaken by what they are saying. I found that by being forthright and sticking to policy, restating their concern was best.
Hi Glenn,
I simply listen to the student without any type of interruption.
Patricia Scales
