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Excuses why the student missed a deadline

In nearly every class, I have at least one student that says the internet kicked them out of a test. Ethically, I have an issue resetting their test. I have no way of knowing if they say the questions which would give them an advantage.

How do you handle this situation?
Thank you
Michele

I do the same thing 2 attempts and the highest grade will be used. My quizzes are time and with different questions.

I follow the same method. I find that students are making often tying to make and excuse and when I hold their feet to the flame, they stop complaining and do the work needed to complete the course.

I do the the same thing. I give them two attempts with different questions on each and record the best grade.

Michele,

This may not help, but the way I do online quizzes is just to determine that they read the book content. Therefore, I allow them to take the quiz up to two times, the highest grade counts, and the quiz randomly assigns questions from a test bank...therefore the questions are typically different for each quiz. I also make it clear in my course expectations that a bad internet connection is not an excuse and they are to ensure they have a reliable internet connection before taking any test. I also have a ONE redo policy. If they have an issue on an assignment or a quiz, I give them one redo no questions asked...after that no excuses....they rarely try to ask for two.

Herbert Brown III

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