Patricia,
We, as the instructors, are the best role models. I like the method of emailing students privately. Thanks for sharing.
When I establish a pattern of communication in the online classroom, the two most important things to consider are frequency and consistency. Frequency is important in terms of stimulating new topics of discussion (i.e. discussion forums). I try to post thought provoking diagrams or images in the discussion forum to open up discussions regarding the forum topic which leaves room for multiple interpretations. I also believe it is important to frequently provide journal articles, news, and other websites on a regular basis so that students are able to read and discuss sources of information they may not have found on their own.
The second most important, consistency, is important when responding to students. Responding to inquiries, concerns, comments, or praise from students in a timely manner is much appreciated by most students (as i've learned). Setting a standard response time in the form of feedback, content-related or process-related is a great way to form a good habit. We are, essentially, all creatures of habit!
Walter,
Right on. The instructor is the best role model. Keep up the good work.
I think modeling good communication is critical; often students are not sure what is an appropriate submission, both in terms of tone and content.
I also believe it is important for me as the facilitator to make sure all students feel that it is a 'safe' learning environment, so if it 'feels' as if someone's submission is not following netiquette, then I send a private email to alert the student to this concern.
Dr. Tena Crews,
I believe that by being civil, lead by example, and being consistent with timing, ie. getting emails answered daily,estabilishes a pattern of communication. As the instructor, I lead the class, thus by putting in the persons name, ending my communcation with my name creates civility. If my writing is clear and to the point discussing the ideas not the person, then students have an example of my expectations to follow. If I show the students that I value deadlines and take responsiblity then I believe they will follow suit.
Sincerely,
Walter
Walter van Poollen
9-12-12
Lanny,
I like your "C" words: consistency and clarity. These two words sum it up nicely. When thinking about communicating in general these are essential. Thanks for your input.
I believe that the two most important factors to consider when establishing a pattern of communication are the following:
1. Consistency – I feel that is essential to be consistent in how you communicate with your students, so they will know what to expect from you. If you always respond back to their e-mails with a response e-mail within a specified time frame, they will be more comfortable using that method of communication where appropriate. If you grade their submitted work and give them feedback in a consistent manner – same method and time frame, they will know exactly what to expect from you and it does not keep them wondering how they are doing in the class.
2. Clarity – Establish clear and concise rules of communication with your students. It is important to tell them the how, when, what, and why for all forms of communication within the classroom environment. If the rules of communication are explained and communicated properly to the students, they will know exactly how they should submit work, respond to feedback, communicate questions and problems, and the rules interaction with other students as well as with the instructor. This will minimize the confusion and frustration level of the students and the teacher.
Elena,
Yes, these are very important guidelines. Students need to know ahem they will receive feedback, how to communicate, and various other details. Thanks.
Sandra,
Yes, setting expectations for your students is essential. This helps set the tone for the discussions. Thanks for your input.
I believe it is important to clearly communicate how soon they will receive a response from the instructor (for example, within 24 hours). It is also important to explain how to get help and with what kinds of issues (for example, when to contact the instructor, when to contact tech support, when to look for the information within the course).
Secondly, the tone of communication is extremely important. I try to set the correct tone with the welcome to class email, as well as with every email sent to students (both group and individual emails).
Thank you,
Elena Martignon
I think that the most important issue when communicating in the discussion board is when the instructor posts a topic that requires the students to respond that it should be very clear as to what is being asked. I have taught many online classes which are developed by an SME who posted the initial discussion board topic from which students are supposed to respond and end up receiving emails from students because they are so confused as to what is being asked. When communicating with students the instructor should try to view any questions from their perspective as they may or more possibly may not have any experience in the subject matter.
For example, if leading a discussion on Risk Management, the instructor should be specific and state "please provide examples of Risk Management within a hospital setting" even if it is a health care class, as Risk Management is practiced in every industry.
The other important consideration is providing constructive criticism without squelching the spirit of the student.
For example, if a student has posted a response to a classmate that states "Good job, I learned so much, keep up the good work", I try to encourage students to continue to provide positive feedback to their classmates, but then take the response to the next level by including additional information that will further the discussion.
Martha,
A 48 hour rule is fine. Just make sure the students know this rule. And, stick with it. Nice job.
I believe that clarity and frequency are important. Once should ensure that all communications should be clear in order to avoid any miscommunication.
I believe that instructors need to provide frequent communication to keep the students motivated. I taught online classes where it was acceptable to respond every 48 hours and it was acceptable to post broad responses. However, there were occurences of students posting incorrect information, accepted by other students. It was a job to correct the misconceptions if I waited 48 hours. I have, also, seen students become frustrated because they did not receive quick responses to questions that arose when attempting to complete assignments.
Dori,
Consistency is important in establishing and maintaining guidelines/policies/etc. Thanks for your input.
When establishing a pattern of communication, consistency and feedback are the two most imortant things to consider. The reasons are beacuse consistency will help establish guidleines of what is accpetable and what is not acceptable, and feedback in general adds to the body of knowledge.
Elton & Nicole,
Thanks for bringing new ideas to the forefront. What you have discussed will help others think carefully about crafting messages so that they are not misunderstood. Thanks for your input.
I totally agree with your comments Nicole. For example, there are times when emails are received, and one might think the communication was from a student in elementary school. Very little care to made to utilize correct grammar, sentence structure, etc. Therefore, whenever, emails are sent to students, much care is taken to ensure the intended message is clear, and proper English is used to convey the message. Students see this and eventually fall in line.
Sunshine,
Audience analysis - important in any setting, but especially teaching. When you talk to students about their career, it's a professional career no matter what industry. So communication should be professional.
Joanna,
Guidelines for communication are essential. When students understand how to appropriately communication in a professional setting, they can transfer what they learn in class to a real world setting. Being respecful of others is of the utmost importance. Thank you for emphasizing this in your courses.
Eric,
Right on! Everyone needs to understand the expectations, how they will be assessed and general guidelines. This helps everyone work toward the learning outcomes. Thanks for your input.
