The tone of written communication is critical to a student's perception of you and the institution. Put much though into your response before repling.
active listening and reinterating is really important in making sure there is a proper communication channel
On line communication can be a way to support a student, incurage the student and also let them know that they are going to have to improve and step it up without it being in a demanding or degrading manner.
Word choice is important in the online space.
Respectfully,
Kendrick Kim
kkim1@fullcoll.edu
Great information was conveyed in this section. What stood out was the Positive language is a skill that involves constructing statements in a way that conveys possibilities, options, and benefits Vs punitive language expresses limitations, ultimatums, and negative consequences, which may carry a subtle tone of blame or stern authority that can be damaging to the working alliance. Before this lesson I was not able to clearly obsrrve a distinction.
I have learned that the correct type of communication is essential so students feel a connection and understand that you are there to help. It also allows you to build a rapport with your online students, which is harder to do in this type of enviornment.
I did not know about the components of response sequence or ARCS based communication.
From the first meeting or class start, setting the correct tone for effective communication is essential for student success, student retention, and student learning outcome.
I really like the examples of positive language and the ARCS email model. While this will be my first school year starting as an online teacher, I feel like the ARCS model should be taught to all pre-service teachers. While often public school teachers don't teach online courses, this model would be helpful for addressing parents' and students' questions over email. I use the ARCS model generally, but it took me some time to learn how to write an effective parent communication. Knowing this right off the bat would be very helpful for new teachers.
The acronym ARCS stands for “attention, relevance, confidence, and satisfaction
Reply to kevin carrier's post:yes, this lesson definitely explains how we have to encourage the students and let them know that their feelins are valid
Communcation with a student online has to be engaging while influencing positivity as well as being supportive of their academic needs.
Gloria, it is important for communication be interactive and not qone way.It is important to set the correct tone for effective communication at the beginning of the course while reflecting generational and personality differences. It should be inviting and with senserity
Being able to communicate effectively is key, reinforcing positive atitude, positive feedback, encouraging words all contrtibute to the success of the student
This module provided awesome material on the strategies for online communication (e.g.,providing personalized communication with online students can be achieved by implementing serveral proven strategies; such as: congratulations & welsome calls, using names in all correspondence, virtual meetings, media-enriched communications, orientation sychronouse chat, and ongoing reminders). This module also highlighted on interactive messages & cohesive statements. As well as, responsive sequence and ARCS-based emails.
Effect communication must be two way, I found the Zoom is the best tool for online communication. I can tell my students more comfortable than communication in person. Not just that I can greet the student by name but also can reach their emotion and response quickly. I set up the zoom for my office hours both before and after the class meeting.
Keeping communication on a positive note. Helps build rapport and trust.
Communication and being human. To keep good direction in class yet to know everyone has their own situation.
Communication is key whether online or in person. Learning how to communicate effectively via email, chats sessions, IM, or other formats is important for the students as well as for the instructor. I have learned a bit about the different methods (and word smithing) to use when communicating with students. As I have stated to students who come out of my program and go on an interview to obtain a job-"You never get a second chance at making a first impression" -so bring your A game to the meeting. This is also true when meeting students online or inperson for the first time. I believe it is also important to address students as their name appears on the school records and allow students to correct you if they prefer to be called something else. (ex. a student's first name is Jackson but they state they would like to be called Jack hence it would be noted).
I learned that i can personalize my written communication by using emoticons to express feelings, bracketing my thoughts to infer a shared personalized feeling, and self-disclosure to heighten a personal connection in my e-mail communications.
