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Rosio,

Great add-on. Thanks for your thoughts.

Ron Obstfeld

Great points! May I add that in order to improve communication among team members and leaders. Everyone must cultivate a good habitat for contribution of opinions. Furthermore, the encouragement of ideas between team members and team leaders are a must in keeping channels of communication open. Finally, the use of positive feedback by the team leaders to those opinions and ideas from team members will encourage team members to feel recognized and comfortable in making such contributions.

David,
I would just add that there are a number professional tools that provide professional surveys just for this purpose. Having a third part involved sometimes help drive the point home and participants are more open to change.

Ron Obstfeld

Good technique. Thanks for sharing.

You probably can't avoid the situation. You just need to handle it quickly if it comes up.

1. Weekly team meetings: the leader asks each individual why they aren't communicating with the other members and/or the leader.
2. Individual meetings with each team memberbecause some people are too shy to complain in front of others.
3. Surveys submitted to each team member to be answered anonymously.
4. A team meeting to discuss the survey results and how to improve communication

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