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written feedback

I have been told that when I respond to written critisim or feedback that I come across as being mad or on the attack. I try to be as "gentle" as I can but sometimes it's really hard not to come across that way. Any suggestions?

I find it useful to have someone else read my response before sending it out. I may not think that a response is "nasty", but others often have a better ear for that.

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