I will give it a try with my own difficult situation at work.
The insight this course gives regarding how important these interactions are to the employee as well as the culture is very helpful.
The coarse help me very much.
Thanks
I always knew it was important to identify different objectives and positions that can lead to conflict, but this course has helped me see how important it is to also lay out the emotions stirred up by conflict as well, and more importantly, strive to really understand everyone's emotions, not just your own.
Excellent reminders of techniques used to engage difficult interactions and situations. Engaging with peers, managers, and customers in a positive way after issues arise is also highly important!
This is a relly good training. I learned a good information about interactions with others and the correct way to manage difficults situacions with pees, managers and any people in work.
The training that I covered in this course is very helpful in my daily days.
I have been reminded that it isn't my job to "fix" the issue but to help facilitate an environment that allows the others involved to come together to talk it out and come up with solutions together.
From ths course, I learned that it is important to think about the cause of negative interactions.
The techniques taught gave me pause to reflect on how I engage in difficult interactions with superiors and now have some good tools to implement into future conversations.
The techniques covered in this training (specifically listening skills and changing your own behavior) were particularly helpful.
I like the idea of deciding which situations are worth spending time and energy to resolve.
