This is a great idea Heather & very helpful in developing your front desk manager into a future leader.
Ryan
Sounds like you are right on target!
As a hotel general manager, I try to mentor my front desk manager. I leave her in charge when I am away so that she learns to make decisions without my always being there. When I return, we discuss how she handled things.
I am a career service coordinator...I have the oportunity to work with many students everyday.
I find if you take the time to actually listen and get to know them you can have a great impact on how to best direct them. I find most often they just need a little direction and someone to believe in them. I remain one of their biggest fans.I work with them to build confidence and provide them with the appropriate information that best meets there needs to obtain a fullfilling career. Ex, resumes building, workshops, networking ect.When they become successful i feel rewared knowing i had a small part of that.
