I would say understand who your customer is and find out what you need to do to satisfy their needs. And .... don't be afraid to fire a customer when it is appropriate.
Hi Michael! Welcome to the discussion forums and thanks for your comments. It's true, many organizations don't realize that it is very expensive to lose just one customer when all is considered. And sometimes it's just the extra small enhancements that make a difference - most businesses have customer service as a core principle, but don't take it to the support and enhancement levels.
Let me ask, if I may, how do you handle, particularly in the construct of working with students from your department's perspective, a situation where you cannot honor a request?
Thanks,
Jay Hollowell
ML107 Facilitator
THE CUSTOMER ALWAYS HAS TO COME FIRST NO MATTER WHAT. THEY ARE WHAT DRIVES THE ENTIRE BUSINESS FROM THE GROUND UP. CUSTOMERS HAVE TO BE TREATED WITH THE UPMOST RESPECT AND CATERED TO AT ALL TIMES. SATISFIED CUSTOMERS EQUAL PROFIT NOW AND IN THE FUTURE IN MY OPINION AND THATS THE BOTTOM LINE.
