the best key point is to listen to the student needs, and recommend what will be best suitable to them
Jennifer,
They want to know that they are important on a personal level, not just another number.
Darlene,
Repeating back is an excellent tool to make sure everything is understood.
the most important thing is to listen to all students needs and wants. Listening is deft key word let them know you understand them and are there to help them every step of the way. Take notes of all the student has to say so that you have all the in hand, when is time for Admissions to speak and let them be aware that you were all ears.
What are to best key points to hit when enrolling a new student? Seek to discover their real motivation for wanting to pursue/further their education. Focus assisting the student in making a well informed decision. Also, work towards a solution for their educational needs through our features that benefit them.
How to keep from sounding robotic but at the same time sound informative? As an advisor/agent you should attempt to be genuine and ask open ended question is the context of having a conversation.
Keeping things personal, play on important factores that you know the student is looking for. Espeically if they have plans after recieving the degree.
I think the most important thing is to really care about the student, because if you care you will listen to their needs and then you will be able to advise them about the best options you have for them...
listen to the student needs, and suggest what is suitable for them
Each student that you interact with will be different. It's important to read their needs and meet them where they are at. Some students are concerned about the Financial Burden of attending schools, others are concerned about which degree program we offer. So try to understand where they are coming from first.
In some sense we have to be robotic, there is certain information that we have to convey to each student, but take your time and listen to them first.
Build rapport, ask quality questions getting the student talking about themselves.
Answer to your second question:
I like to take a conversation that has gone way off topic and find a clever seg-way into the next point of information. What I mean is, take the essence of the conversation at hand and tie it into one of your prefabricated talking points. This way, the delivery will be much more natural and smooth, plus the student will see the relevancy of the talking point within the context of their own lives. And of course, it also ensures you're still giving out consistent, factual information to every potential student.
