Shannon,
The best practice is to state that financial aid is available for those who qualify (based on the assumption that your school offers Title IV.) Then, refer the client to the Financial Aid rep.
Patty-
Much like Keri,I was under the same understanding that Admissions Reps are not the best prepared or knowledgeable on loans and grants and should not discuss during the admission process. Is it a better practice just to provide an overview of the TITLE IV and non TITLE IV programs we have to offer? My concern with discussing non Title IV programs is that often times programs change and they are no longer offered. Is there a way you can discuss such programs with out specifics in the admission appointment and leave the technical information to the financial aid staff?
Judy,
As admissions representatives, caution is always exercised when discussing financial aid. Good advice to send them to the experts.
Yes, it is best to allow your Financial Aid Department to discuss this section. However, the Financial Aid Video is most informative for your student prior to their meeting the Financial Aid Rep.
Frederick,
Excellent advice!
Keri,
It is a best practice to leave financial aid to the experts.
I agree with Kenneth. Our staff refers to all questions about Financial Aid, Grants, Loans etc. by stating "We have Financial Aid for those who qualify." We refer all detailed questions to our Financial Aid Department for clarification.
Kenneth,
Your post is definitely a best practice for all admissions reps.
I completely agree with your responses in regards to referring questions to the Tuition Assistance Departments. That has always been my thought when it comes to questions relating to anything other than the basic question on how do people pay for school.
Keri,
It is best to leave all financial aid questions to the Financial Aid Department. With the climate today, students need to hear it from them.
Each school can determine what Admissions Reps can or cannot say in response to Financial Aid. I prefer a simple explanation of the difference between a loan and a grant and leave all the particulars to the FA experts. The rules pertinent to FA can change on a day-to-day basis so the safest practice in my mind is to leave the answering of students' questions to them.
Each school can determine what Admissions Reps can or cannot say in response to Financial Aid. I prefer a simple explanation of the difference between a loan and a grant and leave all the particulars to the FA experts. The rules pertinent to FA can change on a day-to-day basis so the safest practice in my mind is to leave the answering of students' questions to them.
