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Antoinette,
The student must feel that they are important and not just another number. These decisions are life changing for them.

Smile and Dial is really funny, yet so very true. It realy makes sense to be in a good mood rather than looking like someone calling is bothering you! :-)

I totally agree with this.

One of my very first jobs was a telemarketer, and our supervisor always said, 'Smile and dial.'

Thanks! I think this is great and is absolutely true.

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