Knowing what your school has to offer.
Product knowledge of the programs that your school has to offer is vital knowledge. To inform your prospective student so they have all of the key information to help them with the decision making process. Also it is key that you know the programs so that you are not providing the student with false information.
I agree. Potential students will see right through you if you have no clue or don't care. This will make your life, as an Admissions Rep, harder.
Ron,
Honesty is so important! Your prospective students trust that your are telling them the truth and everything they need to know about your school and their program of choice.
Patty Aronoff
Be educated about your program and honest with your students and applicants.
Maria ,
We can only provide information that we know. We must continue to learn about the products we sell to provide accurate information.
Patty Aronoff
I agree. It is very important to be knowledgeable about the programs offered at the school, so students receive the correct information and can make an informed decision.
Lisa,
It is the right thing to do and should never be compromised. It is the only way to do business.
Patty Aronoff
We as agents for the college should feel a moral obligation to not only follow compliance issues because its our job but because it is the right thing to do.
Nechelle,
Most people can see right through it. If we are sure and confident, it will show.
Patty Aronoff
The more comfortable an admissions rep feels with the knowledge of their institute the more excited and convincing the admissions rep will be with a perspective student.
Brian,
We suggest that admissions reps regularly attend product knowledge training in the classrooms with faculty or program chairs. You are guaranteed to learn something new.
Patty Aronoff
