Steps of an Admission Rep?
What are the steps an Admission Rep should take from the first time meeting a prospective student?
Zulma,
So much is riding on these qualities of admissions representatives. There has to be that trust factor that all these elements are in place.
Patty Aronoff
Admission rep.Acknowledge,ethics,transparency and honesty
Erica,
Excellent process! By making the student feel at home and comfortable, you provide the opportunity for in-depth dialogue.
Patty Aronoff
Introduce yourself and determine how much time the student has available.
Sit down for a formal interview. Asking questions and qualify the student based on your admissions requirements.
Tour the student
Extend acceptance if accepted and move forward with paperwork.
Always be upfront and honest providing all information.
Hi Thelma,
Our process here at the school where I am an Admissions Representative is almost identical and we are trained from Day One not to leave out a single step. Each of the steps you have indicated are crucial in every interview of prospective students every time. Even just missing one step can create room for distrust by a prospective student, and worse even compliance infractions.
Marilyn,
There must be complete transparency for compliance and good business practice.
Patty Aronoff
Explain all requirements of the program accurate and clearly.Tell the student that they can visit our website for additional information.
Madeline,
Honesty and integrity should be first and foremost.
Patty Aronoff
Interview the customer be open and honest, listen to the customer needs and screen the participant for the appropriate academic training the relates to the interest of the customer.
I agree, you are very thorough! I like that you get to know the student, but also bring up topics they may have not considered, like the course outline, so the prospective student can make a well-informed decision about your school.
Thelma,
You are very thorough. While on tour, you are able to give a visual indication of what the school has to offer. Make sure to document that the student has toured the facility.
Patty Aronoff
First, I give an honest introuction of myself, my experience in admissions and my desire to provide the m with accurate information to make their decision. Then I spend time discussing their past education, work experience and career goals. I then present them with all of the school information regarding licensing, accreditation and history. From there, I discuss the career opportunites, the course outline and requirements to graduate. We then take a tour of the facility. Returning to my office, I explain schedules, tuitin and fees and the cancellation and refund policy.
Once they are ready to submit an enrollment agreement, I let htem know it is not complete until they have brought in required documents such as high school diploma and Identification.
Autumn,
So true! If we delve into the real reasons why they are interested in school, we may find that this is not the best choice.
Patty Aronoff
Luis ,
There must always be trust. They are dependent upon us for information and there never should be a question.
Patty Aronoff
Honesty, ethics, integrity - All VERY important. I achieve this by first asking the prospective student what inspires them to consider going into the field that they would train for at our school. The answer to this question helps me serve that person as best I can. Is this a lifelong dream or are they a struggling single mother simply looking for work ANY work that will put food on the table? If that is the case, this field may or may not be the best choice for them.
This will allow you to do what is best for the perspective student and trust will be gained.
Chelsea,
Absolutely! There should be no other way.
Patty Aronoff
Andrew,
Honesty...integrity...ethics...knowledge. There is no better way.
Patty Aronoff
I agree, honesty and integrity should be displayed throughout the entire admissions process.
