Common Compliance Mistakes
What are some of the most common compliance mistakes to avoid?
Andrew,
Meetings keep us together working as a team. It provides us an opportunity to learn and expand our knowledge.
Patty Aronoff
I agree, meetings are vital. Our admissions dept meets once a week minimum to make sure we are all on top of our game and are overcoming any issues in the admissions process.
Stephan ,
Excellent! Meetings are great opportunity to make sure that everyone understands processes of the department and go over any changes that have been made.
Patty Aronoff
Stefanie,
One word can change the entire meaning of the sentence. We need to make sure that we are using the correct verbiage every time.
Patty Aronoff
Our Admissions Dept. try to meet a couple times a month to avoid any mistakes or miscommunication.
This is an important statement to remember. It could be easy to show enthusiasm about your school, but the need to temper that with correct verbiage is essential.
Margaret,
We need to have a second set of eyes to determine that we have completed the paperwork properly. Having someone else on the files is an insurance policy.
Patty Aronoff
We have a simular process at our school - It has has made a huge difference with two sets of eyes overseeing.
Gabriela ,
That is an excellent practice you are following the process with a check and doublecheck.
Patty Aronoff
At our institutions when a student completes an application and a paper file is initiated, we keep a checklist on the left hand side stipulating all the documentation required, including important documents that have to de signed. This is then signed by the respresentative and the admissions officer to double check the information in order to reduce human error.
Caterina,
CIE forbids the use the of superlatives and over statements. If used, it is against the law.
Patty Aronoff
One of the leading issues has always been paperwork. Keeping a checklist in the back of a students file, is one way to stay organized and ensures that the paperwork collected is in order and in the file. Also having a list of schools that are not accepted as part of the enrollment process. There are many diploma mills out there today, providing high school transcripts and diplomas for a steep price. We have to be diligent in our efforts to be sure that we are collecting documents that are valid, and that all paperwork is filled out correctly. Another common compliance mistake is misrepresentation. Saying to a student that the institution is "state of the art" or offering "lifetime job placement" we have to be diligent in understanding the dialogue we use to represent the school, and be conscious of never misleading a prospect based on exaggerated terminology. Keeping things factual and having a culture of transparency is paramount. This comes about in training and delivery of information to the admissions department.
Guy,
Incomplete paperwork is one. Providing misleading or incorrect information is another. Practice full disclosure and transparency.
Patty Aronoff
