Resource Notebook
As a new hire I find the information section on creating a Resource Notebook to be brilliant. I can already tell this will be one of the most useful tools for me.
I also agree that the resource notebook would be very useful and beneficial to keep things organized. All agents should utilize this tool to increase efficiency.
I was also surprised at how helpful this tool can be! I find it difficult to keep it updated though. Anyone know an easy method to keep it current?
A Resource Notebook is an excellent tool for keeping up with policies, procedures and changes to same. It is also a remarkably effective tool for ongoing organized reference purposes.
I agree. I am an admissions veteran and have learned the value of keeping resources current in notebook form. Computers crash, systems go down, yet the interview, phone call, and questions continue. Changes in regulation, policy, admissions, programs and our catalogue get printed asap. All out of date copies are shredded. I do my best to process any changes immediately, so as not to forget.
