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Agent Permit/Termination

Hello,

If a agent is found to be falsifying or giving misleading information during an interview observation role play should there agent permit be taken?

Jodi,

Without having more information, it is difficult to give you an answer to this question. However, typically I would assume that a role play interview would be done in a teaching/learning environment and the facilitator would redirect the agent if they were giving incorrect information.

Kimberly Stein

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