Check-In questions will allow the prospect to analyze the information given and present any questions or uncertainties as well as giving them your card to make them feel comfortable contacting you and addressing any of their concerns.
I have found it to be helpful to have another person meet with the student (a person in student services) after the admissions paperwork has been completed to explain the program, requirements and paperwork. It allows second view of everything and allows the student to have a clearer understanding of their enrollment.
Scott: Your statement is accurate. Due to the number of documents that are presented to a student during the enrollment process, it is very difficult for them to fully understand all the information they have been given. You should encourage them to review the information at home after they have enrolled and follow-up with you if they have other questions.
Under Ohio enrollment rules, students have a 5-day "buyer's remorse" cancellation right that allows them to cancel their enrollment and receive a full refund if they notifiy the school in writing that they have cancelled their enrollment within 5 days.
I remember how overwhelming it was as a new student at a college. We must make every effort to assure that a student knows what he/she is signing and understands such documentation. (Especially important nowadays with the scrutiny that colleges/schools get from federal student loans, etc.!)
I agree that sometimes a prospective student is overwhemed with the material presented to them at the time of admission. It is always helpful to have a follow up with the student to make sure they have a full understanding of what agreement they are entering in.
We should ensure that questions are asked prior to enrollment. That gives areas to make special note of in the process. Once the enrollment paperwork is completed, the student then meets with the Business Office to discuss their form of payment, they meet with our academeic staff and after each meeting they are asked if they have any questions and given business cards to reach people directly if additional questions come up. Each student is given a copy of all the documents they sign as well as a catalog.
Even when the student is nodding his head yes and confirming understanding, he will not know everything. We must be sure to provide the student with all the necesary paperwork to be referenced as needed and let them know if there is something they do not understand a financial aid rep will be happy to clarify
