Admissions Process
It was enlightening to learn that we need to udderstand all documentation going out to students. I admit that there are some documents I need help learning more about.
This seems like one of the many instances where it becomes more beneficial to the student and the institution if the admission rep doesn't just memorize the material, but understands the material and the importance of the procedure.
We use a structured multi-media presentation. We as representatives only cover the basics of financial aid. If a detailed question about financial aid is asked, I always tell the prospective student that we have a finance staff that is trained in answering questions like that and they would be able to answer that question better than I.
I agree with you on the importance of being careful and providing accurate information. I think back when I was a student at school and how I felt when I was giving misleading information. That is why treat my students like I would have liked to been treated.
I am a new representative and I havent quite gotten the feel for how to answer financial aid questions without sounding like I am of no help..I am awarethat it is not my area I just feel I need a better nergiage to direct them for their financial needs..
I think in this area , it may be diferent campus to campus. Many campuses may have their reps bring the student to the appropriate expert that can handle the area. What I love about where I work is that we are ok with saying that we dont know . What that means is that we are all trained to know the basic front end or surface for the departments. When the information goes deeper then that is when we connect the student with the appropriate expert. So all in all i believe it differs from each campus .
I have worked in admissions for non-profit schools and was shocked to hear that I needed a license to practice admissions in a for-profit school. I think it is great that we must learn the verbage and policies and paperwork. I think it forces us to hold ourselves to higher standards. It lets you know that you are not only representing yourself or even your department but you are representing the brand of your entire school in the way that you deal with students.
I agree, there is quite a bit to see. Hard copies are definitely useful so you can go back for a point of reference.
At my University, we believe in using each departments strengths. This means although we overlap in many of our responsibilities, we believe in letting the admissions department focus on registering/enrolling the students. We also know that the financial aid department has more extensive training in handling and educating the financial aid aspect, as a result we let them handle the financial aid specifics.
At my University, we believe in using each departments strengths. This means although we overlap in many of our responsibilities, we believe in letting the admissions department focus on registering/enrolling the students. We also know that the financial aid department has more extensive training in handling and educating the financial aid aspect, as a result we let them handle the financial aid specifics.
The admissions requirements for the University that I am employed with are one of the first things I discuss with a prospective student. This way they can get off to a good start if they decide to submit an application. I did however find a few changes in our admissions requirements that I was not aware of. I was grateful that this course suggested that I review the requirements again in case something like this would occur. Might have saved a lot of confusion for a future prospect that I would have been contact with! Checking for updates have become a routine for me before going to a conference.
There is so much to see in regards to what forms and paperwork the student may or will be getting in regards to the admissions process. Some things have to be visual in order to understand. Would like copies of sample forms for my notebook for reference.
The admissions process requires lots of information and it is imperative that admissions representatives are properly trained to consistently meet the requirements of the board.
I have also found this training to be very helpful. There was a lot of rule and regulations I didn't know. I know that the information in this training will be benefitial to me.
Well stated Justina! At the institution I work at, we have been doign our best to hand over the reigns to FA to cover any specific question. This allows us to be more focused on our roles and therefore better enrollment/program specialists.
I thin that it is important to really understand the totoal admissions process but be very careful to give accurate information. The answers you give to admissions questions should never be guesses. If you don't know somrthing tell the student who tocontact or that you will get the correct answer.
I have learned quite a bit from the trainings as well. I beleive to be effective in my role as an admissions representative it is critical that I remain up to date on the correct verbage. I have also found it very beneficial to enlist the help of different departments to explain certain items further. It is important that we refer to the experts in regards to specific terminology and explanaitions.
In being most often times, the first point of contact with a perspective student and the school agent that represents the mission, vision, and values of the school it's important for the admissions team to understand where our roles begin and also where they end. We have to be comfortable with referring to the expert and although our students may want to rely on us as a first point of contact we need to show them that other departments are the specialists in their respective areas and they are there to assist as well. Great points everyone!
I agree. These trainings have brought to surface a lot of insight..especially the importance of the questions that we ask followed by how we answer their questions. Compliance needs to be followed and the more knowledge the more benefit I am to others.
I agree that these trainings has also given me more insight on the Admissions process and the importance of staying compliance with verbage in answering questions about fianacial aid and allowing for the answers to be general and always refer to the expert which is fiancial aid.
