Detail , how important is the detail
In thew process of anwering questions some waht great deals of details .
I agree. The devil is in the details. It is my opinion as well that the admissions representative who adequetely prepares his/her prospective student significantly enables the student to be better prepared for school as well as have the confidence that our staff is competent and full of integrity.
Informing prospective students ahead of time gives the school a good show of disclosure which builds trust and it makes the student feel more comfortable that there are no hidden agendas in the works.
I believe the more details the better when it comes to perspective students. By providing lots of detail about the programs, process of enrollment, etc, we may be able to answer questions they hadn't thought of or help them to generate new questions about something that we may have not covered yet. Or questions that I may not have been asked before therefore had no answer too. This way I know what to sharpen my skills on as well.
I also believe that providing as much detail as possible (without giving away too much) shows a level of professionalism on our part. Learning and knowing even those things that you are not required to know is important.
I think that it is very important in that it helps the prospective student make a more informed decision.
I definitely aim to give prospective and current students the details they're looking for. If they're not yet a student, I try to take care not to overwhelm them with too much information. Sometimes that can have the opposite effect and just confuse them. However, I don't want them to end a conversation with me and feel like I didn't address their concerns, effectively. Details are good, I just keep them where the student is looking for them.
In my opinion, details matter ... In terms of admissions, I agree that it is important to fully address a prospective student's questions. In fact, I believe that by sharing 'the details', a student is prepared, will not have unrealistic expectations and will continue through a program [thus, assisting in retention].
If I understand correctly, detail is important and we should give the prospective student all the information we can and answer any questions they have to the best of our ability. If we can't answer the question, then offer to help connect them with someone who can.
