Agent vs a Counselor
As someone who was formerly an admission counselor, has anyone struggled with the change of transitioning from an admission counselor to an admission agent? While they are very different in some ways, I am curious as to how "in depth" we are permitted to be with the students in which we are assessing without being a "counselor" from an advisory prospective?
I fully understand where you're coming from. However, I came from the Education side of things, where "counseling" was considered a bad word, since we technically weren't licensed as counselors, so we instead called ourselves "advisors".
The term "agent" is new to me, but it makes perfect sense. We aren't here to sway anyone's decision, or tell them if it's good or bad. Rather, we are here to guide former and/or prospective students and assist them through the steps to become a student. During the way, we answer questions that may come up, and delve as far as we're permitted to go in answering said questions, but we can't motivate anyone to answer a certain way.
I think that may be the biggest challenge - to encourage and motivate the student all the while not actually completing anything for the student and remembering to answer questions in a way where we aren't telling anyone how to do anything, but giving them multiple scenarios and allowing the student to answer the questions themselves and complete what they have to themselves.
