I too believe that operating with Integrity in everything we do as admissions representatives is paramount to not only our success but also the success of our school and our industry! I am blessed to work for an organization that accepts no less than 100% Integrity in everything that we do. There are no grey areas at my campus. We operate, leagally, honestly, ethically, morally, and with Integrity in everything we do.
I think it is important to have these guidelines as well. Students are very happy when they are not mislead during the course and know what to expect. If you tell them the truth about all policies and procedures up front they appreciate it if an issue ever occurs. Being honest with a prospective student and student makes them comfortable with the school and their ability to deliver what is advertised. The good experience will make them want to tell others or take more courses with the school.
During the training that takes place at our school, the essential key items to establish with a student is trust, credibility, and rapport. This can happen from minute one of initiating contact through graduation. These are referred to as moments of truth. I could not agree more that truth and honest are vital elements to any institution's success.
You're right about that ~ Referrals are always a good thing! :)
I definitely have to agree. If you are not truly honest and upfront with students from the very beginning than they are likely to distrust the entire school, which in the end hurts everyone.
Nancy, you made a good point. If you do not provide information that is true than trust and good rapport go out the window. Although the job entails getting students to enroll, I think the main goal is getting students a great education and seeing them succeed in their lives and careers.
You definitely need a student's trust...plus if they trust you and you are open and honest with them, that turns into respect and a great reputation...which leads to referrals!!
We have too as a industry as a whole have great morals and be 100% honest...
I agree with you on conduct, good moral conduct that is, is very important from enrollment to graduation. Integrity is a sure shot in making things go smooth in the enrollment process.
If a student is not well informed it hurts everyone. If the information I provide to them is not true - well then how will I build good rapport and trust with that prospect and how then will be able to live out my goal of doing my best to assist them in the admissions process? It would be impossible!
I'm dedicated to educating the planet and that means I need my students trust!
