build relationships that lead to a student graduation
We take care to follow each of our students progress throughout there time at school to assist when educational speed bumps occur.
Tanya,
I can diffidently see the benefit for the student by utilizing this technique. I can also see how it can bring more satisfaction to the Rep’s job! Sounds like a great program!
Christopher,
The Admissions Reps at my school are not required to follow a student’s progress thought their program. However, We do have Student Academic Specialist (SAS) that are trained specifically to help student be successful and has all the resources at their fingertips. This seems to decrease the stress level of the reaps. It is also best for the student because the SAS’s only job is to watch over the students and help them when they need it and helps them be successful.
Definitely agree! For some of the students, we might be their only "cheerleader" or support system. It is vital they truly understand our belief in their ability to complete their education and start a new career.We do that by always nurturing our relationship and mentoring them as well as we can.
I respect that fact that as admissions reps, we are encouraged to have an open door policy for students in our office at all times. Students are more than welcome to stop by and talk to our reps - they can ask for advice or just stop by to say hi. :)
I think that this ties in with having a working knowledge of the people in different departments because if that student has built that rapport with you and has a question or concern you will know how to address this or right away know what direction to point them in.
Most important thing to me is staying in contact with my student throughout their experience in school. I feel it help them to stay on track and many of them just call to say hi and let me know how prud they are when they get good grades.
I believe that building a relationship with the students throughtout their time in scholl builds trust and keeps them positive and motivated about school
Our Admissions Advisors commonly remain the point of conduct for students well after enrollment because we have built a trusting relationship with them.
Kellie,
It is nice that you take the extra effort to stay involved with the students throughout their educational experience. Can you provide any examples of feedback that you have received through this contact?
I take on the personal responsibility of following up with each one of my students per module. This ensures my students know that I take an interest in their success while they are here and to see if I can provide feedback to management and other departments to make the campus run more smoothly.
I think that building relationships is really important as well but it's not realistic to expect that your relationship will lead to their graduation. As admissions coordinators we are the face of the school and are (usually)the first person a student comes in contact with. They bond with us, understandably, but their educational challenges are just that: THEIR educational challenges. Students are expected to communicate with their professors when those speed bumps occur.
I want students to graduate. I tell them during
the interview and enrollment process that I am their "go to" guy. If they have a problem with something here at school, I will try to help resolve it. Rapport and continued contact fosters
a relationship that can be focused on the goal of graduation and a better future.
100% agree with this statement. These students are putting trust in us to help provide them with a better future. We definately need to be able to provide information throughout their entire process as a student.
It really feels good when a student thanks you for encouraging them through school until graduation.
This is great, Riblet! It is critical to provide support to students the entire time they are in school...not only are you helping get the student to graduation, but you are building trust with that student which can lead to future referrals and graduates!
I can't speak for everyone else...but for myself and the small team that I work with at our "satelite" campus (learning site), we tend to all have conversations with each other's students at some point throughout their enrollment process. By being there for another rep's students when they are not around help them realize that we are here for them and they don't always have to wait on the person that enrolled them.
I agree with this approach students are important to us after they leave the admissions office it is very important that we remember who they are and why they are attending school. The relationship with the student and admissions is vital we are the first person they see it is also important for building our inquiry base with referals.
What I feel is so distinctive about our schools is the fact that students are not a number; they are a real person that most likely has struggled with their education and therefore their career. Our schools teach students differently, approach the student as a customer, and follow the student through to graduation. It truly is the ultimate joy to watch a student who has had failure after failure in life and then finally find success - all with the help of you!
I build a rapport with my students . They know they can always count on me. I'M here for them .
