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stay up to date.

What's the best practice to use in order to keep updated on my product knowledge?

I agree with this statement, not only is it helpful to the student, but it builds the confidence of the agent. Knowing your product is key!

It is very important to stay compliant and keep information up to date in your notebook. This way you are able to effectively and accurately discuss the programs and policies of the school at all times.

The importance of staying compliant and ongoing continuing education

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