Knowing Your Stuff
It is so important to look knowledgeable when a prospective student is looking for information. However, never guess at anything; misinformation, even innocently, can ruin trust and possibly drive away the potential. The resource notebook is your saving grace. Even if you don't know the answer, off the top of your head, having a reference handy that does shows that you are on your game.
It is important to know your information so when you are passing along the information to a future student you can give them all the correct information and answer any questions they may have.
I agree that knowledge is important, but it also makes you look human when you admit to a student that you are not quite sure the answer to a question they have asked, thus building trust- as long as you try to find the information for them, whether it be by asking a superior or other staff member who is more knowledgeable of the area.
I agree. I never hesitate to tell a student when I don't know something. I will either look it up or refer them to the expert in the area, ie financial aid reps.
Everyone should be a subject matter expert in everything their schools offer. I always try to gain more and more knowledge of my programs.
The more you are informed in what we offer as a school, and how what we offer can impact a prospective student's life, the more credible we are when we speak to the student in the inital stages of aquainting them with our school. I have found that by me having a firm base of knowledge has served me well in full equipping my students with information about what we offer.
Without question the more information you have available to answer prospective students questions the more comfortable that student might feel regarding your school.
The more information you, the agent has, the more confident you will be when discussing your school and the benefits to the student.
I agree. You must be knowledgeable in order for a prospective student to feel comfortable in considering your school for enrollment. An important quality of an admissions representative is knowing where to find an answer if they are unsure of it.
Program knowledge is an important attribute of successful recruiters. I've obtained important additional program knowledge by speaking with faculty, students and attending on-going program knowledge training sessions.
I agree. If you have an accurate resource notebook, you shoulod be able to be as accurate as possible, if your book is up to date on all of the facts. One way to make sure that you have al of the facts is to sit in on some classes that your school offers inorder to give the best (not to mention personal) experience report and advice to potential students.
Knowing product knowledge is very important when selling the programs you school has to offer. I have gained more experience by speaking with instructors and attending special speaker events. I have gained knowledge by speaking with our career services department to see what internships and job opportunities our students are taking advantage of as well. Becoming more involved on your campus well give you a broader knowledge of the school environment and atmosphere.
