I absolutely agree. I have known schools that have been placed on warning, probation and even lost their accreditation because of misleading information. The simple fact is that any representative of an institution, when speaking to the public, speaks for that institution. What they say makes that the institution liable. Misleading information and bad press will damage a college and in many cases, makes it difficult to recover from.
It is my responsiblity as an Admissions Rep to hold the highest standards possible. I always put myself in the perspectives students shoes and treat he or she the way I would expect to be treated if I wanted to gain information about a school.
It is very important that we all keep ourselves & our institution to the highest standards. How can we expect the best from our students if we do not give them our best. They are our future, we must help them the best we can with the resources we have available.
Ron,
Very true. The key is to provide correct information and not just what you think the student wants to hear.
John Ware
Policing yourself is good only to the extent of your knowledge of the facts. Trainning is important, but sometimes the best answer is, "I don't know the answer to that question, but I will be more than happy to find it for you."
I agree! It is not only important to know this useful information but act upon it. We not only have weekly meetings to ensure we know everything and are maintaining the integrity of the school but we also make it a point to act with the utmost respect for all of our students. We look at it as a partnership and therefore we put ourselves in their shoes and always ask "Is this how I would want to be treated?" and if the answer is not a full force "YES" then there is something wrong!
I agree 100%. We hold weekly meetings here to cover compliance and other updated procedures. We do a fantastic job policing ourselves, and also offering advise to each other as a team.
