Integrity
It's a relief to read the general position of this course and pertinent regulations on integrity.
In essence, as admissions staff we are dealing with the future of any prospective student. This should be handled with care.
The consequences of failure to do so are dire for the student, and for the institution. These measures are necessary, it can help to filter out the less scrupulous individuals that may be present.
I think it gives great comfort to a student and their family when we DON'T have all of the answers as admissions staff. Saying "I don't know, but I will find out" tells them in a way we ARE here to help them make the best decision for THEM and not just selling something to make another sale. They are a person we care about and want to sincerely help!
I agree that the position of this course talks about regulations on integrity. I feel that sometimes in admissions we get flustered if we do no know the answer to a question that is asked to us. We need to understand that saying "I don't know, but I will find out for you." is better then guessing.
