It is important to know what you can an cannot talk about as an admission representative. You cannot be all things to all people. Know your role an feel ok saying 'I cannot assist you in that specifically, but I know someone who can' That is extremely helpful!
I was surprised when reading that you can't guarantee the time frame it will take a student to complete the program due to the fact that they may have to take a course over, etc.
Leonid,
Isn't it amazing? I've been in for over 25 years, and the changes in all areas have been tremendous. Again, it is mostly about protecting the consumer (our student) so it is understandable. But the changes have certainly been life-changing for many in our sector.
Donna Guisado
I have been in this industry for close to 10 years and what surprises me the most was how widely used this now banned language and information was being used. In many cases I remember seeing the most obvious versions of this offense. Few years back I read a sign saying, "Go to School=Start a Career".
Victor ,
Yes, we do have to be careful that we are giving the correct information to our prospective students. Usually, if you can refer them to the catalog, or to the appropriate department that handles the area they have questions about, that is your best bet.
Generally, we want to be sure that we are not providing students with any false statements or misleading them about the programs your school provides. Checking on information before you respond, or letting the most knowledgeable person respond is best.
Donna Guisado
It seems I have to be very careful when making general statements to student questions and be careful of giving information on something I am unsure about.
Phyllis,
We do have to be so careful Phyllis, and sometimes we can almost feel restricted in what can or cannot say! I think the best advice is to just be honest with the student about your program, it's length, it's cost, etc. and always refer to your catalog and/or website. It is also acceptable to tell a student "I don't know, but let me find out", as there are always support people (such as financial aid, your campus director or president, or your admissions director or supervisor) who are there to provide you with the information and support you need. Trainings such as this one will also help you to affirm what you can say and shows that you are really tuned in to what is going on in your department.
Donna Guisado
I am very careful about what I say when communicating with a prospective student so that they are not confused when they leave my office.
