Interpreting Others' Communication Preference
What might you do when interacting with a student or colleague if you are unsure about their communication preferences?
I love what Jeff said, above. Adult students especially have busy schedules, so talking on the phone may not be the most convenient form of communication. Email would be the next resort for me after phone, because maybe then they would be able to at least reply or set up a future appointment via email.
I think understanding the generational differences is a great place to start, but then allow the student to dictate the style of communication they prefer. If they don’t respond to phone, calls, or emails, try setting up a face to face appointment. Try different options until you find the one that fits the student best.
Interesting approach, Mitra! What kinds of clues do you typically get from their responses?
Dr. Jean Norris
I will reach out to them with what works for me first.... and depending on their response adjust for future communication.
Excellent Chris! It sounds like you go to great lengths to communicate with your students the way they prefer. Keep up the great work!
Elizabeth Wheeler
I make sure to let my students know that I am comfortable responding to them in all forms of communication. That way I can cater to each student specifically in the way they best feel comfortable.
I agree with Heather. With an ever-changing group of students with all generational types represented, I start with email because that is easiest for me. I often use "mail merge" so that it appears each person got an individual mail - I do confess.
Most older folks that are attending classes are progressive, some not quite to text (I am not to twitter but can text).
After the initial contact I do ask, simply because students change their contact information frequently.
Sedonia, Interesting! Do you still ask the student their preference, even after the first time?
Elizabeth Wheeler
When I am not sure I usually first use the telephone and if there is not an immediate response I will text. I also realize that depending on the information that I first received from a student I can partially determine by their age.
Juan, Thank you for all your posts! How long is this communication plan in place with a student?
Dr. Jean Norris
My steps in order of first to last action taken is arrange meeting, phone call, email, then letter.
I misunderstood. If a student preferred to be communicate with in a different way than I do, I would be glad to accommodate them according to the best way they would like the communication. I have taught using all the learning modalities so I can demonstrate some flexibility and do what's in the best interest of the student.
James, I want to make sure there isn't a misunderstanding. If a student preferred to be communicated with in a different way than you do, how do you accommodate them?
Elizabeth Wheeler
If students prefers a method I'm not in favor with, I trust it will work out for them. If not, then they deserve to make their own mistakes or not make the best decision, and hopefully be a good learning lesson for them at the least.
James, Well said. What if your students prefer a method you don't?
Elizabeth Wheeler
I agree. Cut to the chase. It doesn't hurt to be direct and honest in asking what preference of communication suits the potential student the best.
Nancy, Excellent. Do you find your students respond well to your approach? How can you tell?
Dr. Jean Norris
When unsure about an individual's communication preferences, I ask, "What is the best way to get in touch with you?" When they tell me, I make a not of it on their file and respect their choices where possible. Some communications are prescribed. i.e. "Admission letters will be mailed." In that case, I make sure I tell the person that there is a standard procedure for a specific communication. That way they know I am not ignoring their preference.
