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Sarah these are great techniques! Eye contact is critical to help others feel involved along with your body language. I'm curious, how do you know everyone is responding to you and involved though? Is there a "sign" to know your communication is working?

I want every participant to feel included in the topic of discussion and therefore, make good eye contact with each individual present. I also face each person with an "open" posture whenever they interact in the conversation. It is important to help everyone feel involved!

This is a great idea Christine. My guess is the circle also helps them feel as if they are "equal" in some fashion thereby creating a safe environment for sharing.

I always have the students take turns to discuss their opinions about differnt topics without being interrupted by the other students. We all sit in a circle so everyone is in view of each other.This seems to work well. Plus there seems to be more interaction from all the students with this kind of arrangement. I've tried this method at two campuses and it worked at both.

Absolutely! It's important that you have a relationship with each and every person involved in the decision-making process. It's very observant of you to realize they all are customers! Great work, Krista!

I focus on the primary customer (student ) but I alternate eye contact and include the parent as well since they are also our customer.

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