Addressing Challenges | Origin: AD112
This is a general discussion forum for the following learning topic:
Best Practices in Presenting the Value of Your Institution --> Addressing Challenges
Post what you've learned about this topic and how you intend to apply it. Feel free to post questions and comments too.
It can be challenging to have the right amount of push and pull when it comes to keeping the prospective student interested and wanting to learn more.
In coming to a solution for a student's chanllange you want to make sure the student feels they made the decision not you.
Honesty, empathy, and customization lead to trust and mutual respect between the rep and the prospective student.
Challenges are a different way to express the value of the school.
It is imperative to understand confidently the key points of your university. I alwys say that it is different to memorize something and to truly know it - once you truly know it you have the abiltiy to advocate. This is important in illuimnating the path the student will take.
It is best to embrace the challenges. We must be honest, empathetic and be able to customize solutions based on students situations or needs. Improving students resourcefulness is crucial to the succes of ethical enrollment process because it is all about them determining their best path.
Not everyone will be a right fit for your institution so be ready to give space and time for those who do not see value to see it or move on in making their life decisions.
I never thought how when students challenge us, it's a good thing
Listening to the prospect is very important, and help them decide how to address their challanges and assist them by allowing them more resourcefulness in creating options for them, they are many shools they could attend, I belive by giving them great servcice and a tour, also give them their space.
I have learned that you can actually turn those challenges into positive thinking and work around them . As Admissions representatives we have put youself in their place to see and understand what the student issues are, wether it would be personal problems, money, don't know if he is ready or not etc... Always present options and the values of your school.
Interesting route to know how to deal with potential students who have doubts or are not clear if our academic proposal is adequate for their goals.
Good afternoon everyone, just like many of you, I also face some challenges at my school. Through this session, I am finding the worksheet useful to allow me to reflect and process what are some tactics I can implement to help me break down these challenges for the potential student.
Samantha
It is interesting to consider that challenges show that a student is considering their commitment as a real posibility. It is an opportunity rather than the student declining the option.
As many have noted, often times your school may not be the best fit for a particular's student's needs/circumstances. Following your student discussion all the way to that conclusion and giving them your full attention is beneficial because the student's circumstances may change in the future and because of the value you presented, they may refer friends/family who are better fits for your school.
Addressing challenges does not always need to be seen as a negative. When a student presents a challenge it expresses that the student is engaged and actively processing the information presented to them in hopes to understand. This gives the school institution rep an opportunity to clarify and to also be sure to incorporate "the good stuff".
An Admissions Representative should always want Challenges as the more obstactles that are overcome up front makes for a stronger prospective student
- Asking additional questions
- Acknowledging and addressing challenges
- Exploring options
- Summarizing what you've heard
"Set them free" provides a great take away and sometimes helps them to see the value for themselves without being a pushy salesperson.
Just listening carefully to our students
My school is not always going to be the perfect fit for every prospect based on location, price, classes offered or schedule. I always encourage my prospects to go on several tours before making a decision.
