i see many people have mentioned getting trained properly on product which i completely agree with but the best advice I could offer someone would be if you are unsure or dont know simply say so. Many people are so affraid of not knowing that they risk providing bad information. Don't be affraid to say i dont know or I'm unsure!
weather your are a new employee are season vet. having the correct training on product knowledge and rules and regulation are very important.because you are the faces of your organization. remenber if you don't answer ,get someone who does.
Agreed! Never hesitate to ask the question to get the clarifcation needed to understand the organization's policies!
It is important to know the "do's and don't's" of the organization you are employed by. The best advice I can give is if you don't know ask someone who does.
The advice I would give is to know your institution inside and out and all the policies and proceedurs that is stated for your institution.
Misrepresentation has been defined by the Department of Education as any false, erroneous or misleading statement made by the institution. What advice would you give a new employee that would help them to avoid inadvertently misrepresenting the institution?
Marvin - I couldn't agree more regarding the need for employee training. It's critical to a school's success to provide appropriate training and guidance to new employees and ongoing given the many changes that occur over time.
we should all have an adequate grasp of product knowledge to draw from, furthermore it is important to never say anything that hasnt been substatiated by the company or organiization. Only remark or speak on product informtion that is given and for any questions beyoind the scope of that knowledge, never be afraid to say i dont know but lets find out.
I think that every new employee should have training on product knowledge and knowledge about rules and regulations. This should be done prior to speaking to any prospective students. That way you know what’s right and what’s wrong. If you should occur a situation that you do not know the answer to a particular question ask someone that is most knowledgeable in the field.
Great point, Jenny. Finding the right source to get an accurate answer is the right thing to do.
I would have to agree with Brian, but also if there is ever a time you are unsure how to answer a question make sure you direct them to someone that does. You don't want to make a mistake and state something that is completely wrong make sure you let them know that you will get someone that can answer that question properly.
