I listen to what they have to say and also let them know that i will not be talking bad about any school and i'm sorry to hear that they were treated badly.Then just move on with all the good things about my school.
Just listen to what the student has to say, i do not speak about competitor schools because that is not my place to be talking or bashing other schools. After all it is ultimately up to the student to make the decision about where he/she wants to get their education from.
I agree with Yvonne. I think it's important to let students vent or express themselves, but equally as important to not join in on any other school "bashing". Our students need to know that we are here to listen, but are professional enough to not talk badly about another school.
I too refrain from discussing previous school, one of our core values is integrity so this is a great way to model it. Simply keeping the discussion focused on my school.
You have to just listen, because it is not our place to speak bad on something or someone we know nothing about, and can only go on hear say. One opinion may not be other's opinions. So it's best to just stay neutral, that way the student doesn't recieve bad or negative information and the school/staff doesn't risk being in trouble.
I listen to what they have to say. Never speek bad about our competitor school. Just listen. Then they realize themselves which is a better fit for them.
Let them compare but always emphasize the benefits of attending Concorde! Such as great teacher student ratio and individualized attention. Public schools do not have this due to budget cuts and suprisingly most competitors in the vocational college arena does not have this either!
I would refrain from discussing the competitive schools information and highlight what the school in which the student is attending has to offer. Most students tend to realize that it was their choice to attend that specific school for a purpose. It is our job to incorporate improvements and increase our students satisfaction while receiving their training.
I have enjoyed the comparison. They realize that there is no perfect school, but that some make more efforts at improving than others do.
