Gabrielle,
If the mission is fully supported the value premise which is your promise to the student is fulfilled. This builds trust in your organization as well.
Cindy Bryant
The mission statement and value premesis are a clear view on what the company stands for. It provides students with a vision and motivation to be sucessful.
it is important to me due to the fact that I take proud of what I do by delivering efective services to the school, as well as the students so they can accomplish their goals
Danielle,
Every associate should ascribe to the school's mission statement. Beginning in admissions the mission expectations must be clearly outlined. The faculty has the responsibility to meet those expectations as well. These two variables help create the value premise for the student, if they can not find value in their education it is easy to walk away before the expectations can be met.
Cindy Bryant
The mission of the institution represents the action steps that the school takes to accomplish the vision. the mission should be easy for all employees to answer. everyone should memorize it and believe in it.
Our Mission Simply states that we strive too provide excellent career training. It is important to me because it is our agreement that defines the committment between our schools and our students. It is provided to the students in the the school catalog and at our orientation. It is very important to us that the students understand that we want to provide them with excellent career training and that we are here to help them through any obstacle so that they are able to leave our school with the excellent career training to help them get a career and maybe even further their education at some point in the future.
My companies mission and value premise is important to me because it helps me know what the schools values system should be as at all times and gives a great checks and balances on a daily basis if the mission and value premise is being adhered to by all. You might think of the companies mission asnd value premise as the schools conscience.
It explains to others what the expectation is
Theresa,
You are a great example of how a mission can influence an institution. Many people make their employment decision based on a company's mission. They want to know that they can align their personal values with the mission and value of the company.
Cindy Bryant
My company's mission is important to me because it gives me direction to change people's lives and their future, which I like being a part of.
Rachel,
Hi! Sharing a companies goals with employees is relatively easy. But with students it is somewhat difficult to share the info in a clear and consistent fashion. In your expert opinion what do you see as the best way to relay the goals of the company to the students?
Cindy Bryant
It is important that our students and staff know what our goals are as a company. This gives the staff a common purpose and conveys this message to our students.
Richard,
Thanks for your response. Please share how the mission statement is used as a primary evaluation? I look forward to your response.
Cindy Bryant
It is the primary evaluation basis for all activities.
Crystal,
It sounds as if you incorporate the mission in your daily operations. Having the mission statement at the end of your admissions interview builds additional value.
Cindy Bryant
My company's mission and value premise is important to me, because it clearly states what I do, and the value premise informs the prospective student know how we connect.I really like my school's mission statement. The mission statement is at the end of our interview. I like that the mission statement is at the end, because it really sums up what our school is about.
Jessica,
It is great to hear you mention that the mission motivates you. A mission is the guiding principle for an organization and it's employees-the motivation part is an additional bonus. :)
Cindy Bryant
My organization's mission is important to me because it provides the overall purpose for my work in my organization. The mission focuses on the students and preparing them for their future, which I find motivating and rewarding.
Lisa,
Recently I read an article entitled "The Customer is Not Always Right" that offered steps to resolving complaints. It outlined the 7 steps for resolving customer complaints. It mentions that it is not to let time lapse and make things worse with your avoidance. When reviewing these steps interchange the word 'customer' for 'student.'
Approach the customer as soon as you learn they are unhappy, and;
1. Listen Intently: Listen to the customer, and do not interrupt them. They need to tell their story and feel that they have been heard.
2. Thank Them: Thank the customer for bringing the problem to your attention. You can’t resolve something you aren’t completely aware of, or may be making faulty assumptions about.
3. Apologize: Sincerely convey to the customer your apology for the way the situation has made them feel. This is not the time for preachy reasons, justifications or excuses; you must apologize.
4. Seek the Best Solution: Determine what the customer is seeking as a solution. Ask them; often they’ll surprise you for asking for less than you initially thought you’d have to give—especially when they perceive your apology and intention is genuinely sincere.
5. Reach Agreement: Seek to agree on the solution that will resolve the situation to their satisfaction. Your best intentions can miss the mark completely if you still fail to deliver what the customer wants.
6. Take Quick Action: Act on the solution with a sense of urgency. Customers will often respond more positively to your focus on helping them immediately versus than on the solution itself.
7. Follow-up: Follow-up to ensure the customer is completely satisfied, especially when you have had to enlist the help of others for the solution delivery. Everything up to this point will be for naught if the customer feels that “out of sight is out of mind.â€
Problems happen. It’s how you honestly acknowledge and handle them which counts with people. Customers will remember you, and happily give you another chance to delight them when you choose to correct problems with the very best you can offer, proving you value them and their business.
Cindy Bryant
Freida,
How would you describe the purpose of your organization in the format of a mission?
Cindy Bryant
