trust
the student will trust you more if you start off telling them the truth
I agree once the student has been mislead about any source of documents, it is very hard to retain the heart of the student again
You should always speak the truth. There is no alternative to truth. We dont speak truth to build trust only, truth should be one of our core values, and trust is just an outcome of being truthful.
Working in education or any industry really listening to what the student is saying can help build trust. When making life changing decisions students trust advisers and faculty when making choices towards their future.
Giving student a trustworthy vision will ensure something a student can look back on and allow the student to succeed in their academic career and in their future career. This vision should be able to be replayed in the student's mind and has a realization effect when they complete their studies. It all starts with tell them the truth so that they can build this vision from the very beginning.
We as representatives of our respected institutions must maintain the highest level of integrity, we are leaders and professionals. We must all be true to our selves, so we can be true to others. As we see in this training truth equals transparency, I believe this to be true in all aspects of our career.
Beyond the very necessary transparent communication of an institution/program's outcomes, an important part of building trust with students is setting appropriate expectations for their experiences and requirements while attending school. To this extent, our institution introduced a "realistic expectations" video that all prospective students must watch. In addition, every continuing student is required to view the video in the beginning of every semester.
The students need to feel like they can trust that the investment in their education is going to help them in the end. Therefore, in the beginning of their education, they need to know that what they are told is true and that they will receive the best education that they choose to invest in. If they have trust in the school, program, faculty, and staff then the will be more at ease knowing that they are getting a quality education especially when it gets very difficult.
Eric,
Ah yes, the real characteristic of a culture of compliance - doing the right thing and strengthening the relationship as opposed to simply checking the boxes. I agree - transparency is the action, trust is the result. Thanks for your comments!
Jay Hollowell
Faith ,
Excellent point, if a school undermines the foundation of integrity and trust, the relationship is ruined and it doesn't speak much either for the industry that the school represents - particularly healthcare! Thanks for your observations!
Jay Hollowell
So, is that trust or transparency? I think that it's a good practice to be up-front with potential students about standards, commitment times, workload expectations, and costs/repayment of costs. I wouldn't call it trust at this stage of the interaction with the potential student. I learned in a negotiations class years ago that the end of the negotiation (and the signing of an agreement) is really the beginning of the relationship, and the goal is to live according to what is negotiated and agreed upon so that another relationship can be developed when the agreement ends. That's what's really being built with transparency: a relationship with a student that will last for more than the duration of the program. Personally, I'd rather err on the side of strengthening a relationship than checking boxes to determine that I've met a legal requirement.
Integrity is the basis and foundation if you will, of nursing and healthcare professions in general so beginning the relationship with the student with transparency and trust is essential to grooming successful students that will represent their profession and their school in a positive light.
Not only is it important to start with the truth, one with integrity tells the truth at all times; even when it might cause conflict or personal distress. Once students trust you, as an instructor, they know that you will give them honest feedback and comments and they won't have to wonder if you're genuine. Once someone has been dishonest, it is difficult to start over without some degree of hesitation.
Honesty is the best policy, in all situations.
I absolutely agree with this statement. I think it is also important as a new and growing school that as an institution, they wait to implement changes at a the next semester start date. That way the incoming students do not think they were given inaccurate information, when really the information/policy just changed. Big changes in requirements can result in the student believing they were given false information, thus breaking the most important thing in the enrollment process, trust. Even though the student was not misled or misinformed, they will most likely have that impression.
Telling the truth to students is the best marking tool because it most accurately describes your wonderful school, and programs
Amy,
And seeing it for themselves is a huge motivational factor too! Thanks!
Jay Hollowell
David,
Thanks, well said, Truth + Transparency + Accuracy + Full Disclosure = Trust = Student Success
Jay Hollowell
The only way a student will give you full buy in is if he understands you gave him the truth even in areas he was uncomfortable.
Transparency is key in earning the students trust. Not only telling them the truth but showing them the truth is important. By monitoring the student's perception you often realize that they may not always understand what they heard. I have several staff members who told the student the truth but often the students hear what they want to hear and it is important to make sure they actually understood what they heard. Functioning transparently allows students to trust you because not only do they hear what you say but they are able to see it for themselves.
This is a true statement. You need a strong foundation to build a rock solid relationship. If the truth is always given then regardless of what may happen the student will always have their truth to stand behind and lead them through the tough times. I have had students come to me and say “I am so glad you gave me the worst case scenario†this prepared them so when they got new other that what was presented they were happy because things could only improve from the worst to good.
